PLEASANTON, Calif. – April 23, 2007 – Polycom, Inc. (NASDAQ: PLCM), the world‘s leading provider of unified collaborative solutions, today announced Polycom Global Services is delivering new service and support programs to aid enterprises as they move to high definition and on demand or instantaneous conferencing using voice, video and sharing content. Offered through Polycom channel partners, these programs help companies leverage investments already made in existing hardware and software, while using best practices to help them upgrade to next generation collaboration systems that span the desktop to the conference room to mobile devices.
The new High Definition (HD) Readiness program facilitates the process of moving ISDN or IP conferencing networks to support high definition video conferencing. A project manager is assigned to work either remotely or on-site with the channel and customer to assess quality of service, bandwidth and call quality of the existing network. Once HD-readiness analysis is completed, the project manager will recommend corrective actions if required, then provide the customer with a proposal to install and test the necessary additions and corrections based on best practices. A new Single Path IP Network Assessment service provides testing and metrics around VoIP performance, conferencing or general network issues, enabling remote troubleshooting to pinpoint and correct issues with single segments of the network. This service saves companies time and money by identifying and then correcting only those segments where issues exist and not the whole network.
The new On Demand Conferencing Services support customers moving from IT-scheduled conferencing applications to end-user-initiated, reservationless, or instantaneous, conferencing. This on-site service scopes the anticipated changes, timeline and costs of the project; validates the network design and deploys field engineers to deliver a unified conferencing environment; and trains the IT staff on use and operations. The service integrates all Polycom solutions, presence-based and call management backbone communications infrastructures, and competitive conferencing products onto a single network for voice and video conferencing, IM, and email. On Demand Conferencing Services is the industry‘s only comprehensive, multi-vendor integration service that increases conference network efficiency while maximizing investment in existing hardware and software -and in many cases, providing a single point of contact for all systems.
“The new Polycom Global Services programs are designed to help customers avoid hidden and costly surprises as they provide their employees with the productivity-enhancing benefits of on-demand and high definition conferencing and collaboration,” said Geno Alissi, senior vice president and general manager of Polycom Global Services. “These programs acknowledge the complexity of today‘s multi-vendor networks as well as the necessity to leverage existing investments as you move to next-generation systems. These services, delivered in partnership with our channel, assure our customers they are getting the on-site expert help and latest best practices they need to move confidently, and with the least risk, to the new virtual communications systems.”
Pricing and Availability
All services are currently available worldwide through certified Polycom channel partners. The remote and on-site HD Readiness Services have MSRPs of US $4,995 and US $9,995, respectively. The Single Path IP Assessment Service has an MSRP of US $495. On Demand Conferencing Services are priced on a quote basis.
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations by integrating the broadest array of high definition video, wired and wireless voice, and content solutions to deliver the ultimate collaborative experience. Polycom‘s high quality, standards-based conferencing and collaboration solutions are easy to deploy and manage, as well as intuitive to use. Supported by an open architecture, they integrate seamlessly with leading telephony, workplace wireless telephony, and presence-based networks. With its market-driving technologies, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations seeking proven solutions and a competitive advantage from on-demand communications and collaboration. For additional information, call 800-POLYCOM or visit the Polycom web site at www.polycom.com.
Polycom and the Polycom logo are registered trademarks of Polycom in the U.S. and various countries. ©2007, Polycom, Inc. All rights reserved.
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