Verrex Names Carl Edolo to Head Service Department
Client Requests for National Support Key to New Appointment
MOUNTAINSIDE, New Jersey – As part of the company‘s ongoing efforts to better align service and support offerings with the evolving needs of its clients, Verrex Corporation, a leading audiovisual, videoconference and sound systems integrator, today announced Carl Edolo has joined the company as Service Manager. In this revitalized role, Edolo will implement a broad range of initiatives designed to more effectively meet clients‘ escalating service requirements, both regionally and nationally, including a client helpdesk due to launch in 2008. Carl will report to Executive Vice President of Operations, Michael Diodato, CTS-D.
“Finding the best person to lead our Service Department was not an easy task,” said EVP of Operations, Michael Diodato. “Verrex realizes that we need to redefine what service means in the AV industry. Carl has a proven record of innovation and client satisfaction in the service industry and brings a fresh perspective with his IT background and helpdesk certification. In the months and years to come, Carl will lead Verrex in a new direction for service that promises to be very exciting and beneficial to our clients.”
Edolo brings with him more than 11 years technical and management experience in the IT and service industries. Prior to joining Verrex, Carl served as Manager of Information Systems for the Christopher Reeve Paralysis Foundation (CRPF) in Springfield, New Jersey. Following his tenure at CRPF, Edolo provided on-site server and network support for clients of IT consulting firm MicroShop Systems and was instrumental in developing the company‘s service and preventive maintenance programs. Most recently, Carl was Account Supervisor, later promoted to Client Manager, for outsourced helpdesk/hardware service provider C3i where he was responsible for managing a 1300-client service contract. A graduate of Drew University in Madison, New Jersey, Edolo is InfoComm CTS certified and earned the Help Desk Manager certification from the Help Desk Institute (HDI).
Carl is based in the Verrex Corporate office, located in Mountainside, New Jersey and can be reached by phone at 908-664-8374 or by email at cedolo@verrex.com.
About Verrex Corporation
Verrex Corporation is a leading audiovisual, videoconference and sound systems integrator serving corporate, educational, government and other organizations in the United States and abroad. Founded in 1947, Verrex is the only company of its kind with a history spanning 60 years, family owned and managed for three generations. Headquartered in Northern New Jersey, Verrex also has regional offices in Boston, MA and Tampa, FL. For more information, please contact Verrex at 908-232-7000 or visit www.verrex.com.
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