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JSN Enterprises Deploys Biamp AudiaFlex To Enable Imprved Paging And Sound At Boise Centre

BEAVERTON, OREGON, November 9, 2007 — Biamp® Systems today announced that systems integrator JSN Enterprises has deployed a new, state-of-the-art AudiaFLEX® solution at the Boise Centre On The Grove, the bustling city’s central downtown commercial center. JSN Enterprises installed Biamp technology throughout the complex, which includes a luxury first-class hotel, major convention center and 350-seat auditorium.

The Boise Centre On The Grove was first completed in 1990. Over the following seventeen years its paging system became antiquated, with system downtime increasing daily. The new Biamp installation represents more than just a simple upgrade: it’s a shining example of how comprehensive system design and reliable, effective AV technologies can improve customer service and overall atmosphere for businesses across a wide range of industries.

Chris Morrison of Boise Centre On The Grove approached JSN Enterprises for consultation in 2006, and asked them to design a system for installation in August 2007, giving them almost a year to complete the project. However, the rapid onset of failures in the old system escalated installation of the new system by months.

In addition to system design, Morrison also asked John Orlovich, owner of JSN Enterprises, to manage the bid process and contractor selection. “The first thing we did was to survey the functionality of the existing system to determine how much we could retain,” noted Orlovich. “The second thing was to determine what new functionality the facility wanted to add with a new system. Then, we brought in manufacturers to give demos and proposals.”

It wasn‘t a simple matter, as the new “central processing system” had to not only improve the quality of the paging, but also retain the functionality of the emergency announcement system, mixing and sound quality, along with adding new control functions and other sophisticated capabilities.

“We opted for the Biamp AudiaFLEX,” Orlovich declared. “For many reasons it was by far the best choice to specify the whole system: its history as a reliable system, its ability to be controlled by multiple computers simultaneously, and overall cost effectiveness.”

After a review of the 17-year-old system, it was determined that the existing wiring could be retained, although newer and more sophisticated components would be required, as well as additional wiring in areas where local control panels didn‘t previously exist.

Beyond paging, one of the things that Morrison stressed to Orlovich was that the facility needed sound processing with local control from rooms in which the event was taking place. Previously, a technician would set up mics and sound in a room and use a walkie-talkie to speak with the AV room or send somebody running back there every time they wanted to tweak the sound. The new system needed to allow operators to access the processing away from the AV room, preferably with laptops they could carry around the facility. Using Biamp‘s daVinci software as a control interface to the AudiaFLEX, WiFi access to the processor is available from anywhere in the facility. This allows the operator to stand right in front of the mic and tune the sound, set up EQ and set other parameters from within the room.

Another trend that the facility‘s Morrison noticed was that people using the convention space were placing increasingly sophisticated requests for their shows, sometimes even as extreme as changing the setup in the middle of a single event. One such challenge came in the form of the wedding show hosted annually at Boise Centre On The Grove. During this event, three separate stages are setup in different areas of the large exhibit hall, while retaining the open layout. Most often, the producers program “local” sound into the three distinct areas, but at certain points of the show one of the stages becomes the “master stage”; and the audio from this stage is distributed to the other stages as well as to locations around the convention space. When this portion of the show at the master stage is over, the audio distribution quickly reverts back to the original configuration of separate zones.

“The ease of programming the AudiaFLEX and the ability to control it from where it‘s needed,” said Orlovich, “has made some very sophisticated requests easy to accomplish and has come into use many times for the Boise Centre.”

Extended system capability came in other forms beyond fine tuning and quickly altering the audio setup. Indeed, a last minute request to add functionality to the paging system came from Morrison after the programmers were already under way, but before the AudiaFLEX was delivered to Boise for installation. Morrison wanted the actual users of the space to be able to control paging within their designated areas. With the old system, the customer had to go to the front office and ask the facility‘s receptionist to make pages. That operator in turn had to push the right button and make the page. It took extra time for the customer and the facility staff and was costly, inefficient and allowed pages to be heard in areas where they may not be wanted or needed. The easy programmability of the AudiaFLEX allowed the designers to quickly accommodate the request.

“Because the AudiaFLEX has all these great features in its DSP,” maintained Orlovich, “we were able to bring aux inputs into a gated switch that lets us control actions and develop a simple-to-use touch panel allowing the user to preset zones to page. When the user is ready, he just switches the mic on and the system senses it‘s hot and makes the appropriate connections. It also ducks down in-room programming so the speaker can be heard loud and clear in the areas he wants to be heard.”

Beyond providing the facility with new features to offer its customers, the new processor ended up making the existing components of the audio system sound better. “In the process of installing this and the tuning that was done by Delta AV,” claimed Orlovich, “the sound quality improved remarkably, even using the existing loudspeakers.”

Because of the easy upgradeability of the system, it may just be around for the state‘s bi-centennial celebration in 2090. Meanwhile, the Boise Centre On The Grove continues to book its space to capacity.

About Biamp Systems
A leading international provider of professional installed audio electronics, Biamp Systems (www.biamp.com) is headquartered in Beaverton, Oregon, and is recognized for delivering high quality and innovative electronic products, including the award winning Audia® Digital Audio Platform, Nexia® family of digital signal processors and TrueSound™ AEC algorithm. Its products are designed to meet the audio requirements for a wide range of applications, including corporate boardrooms, conference centers, theater complexes, courtrooms, houses of worship, educational centers, public venues and other installed audio applications.

For more information on Biamp Systems‘ full line of products or to request a product catalog, please visit www.biamp.com or contact: Biamp Systems, 10074 SW Arctic Dr., Beaverton, OR 97005; Tel: (800) 826-1457 or (503) 641-7287; Fax: 503.626.0281


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