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AVAD Introduces Its “We Know What You Do� Customer Service Guarantee

Latest Dealer Friendly Initiatives from AVAD Feature 30-Day Initial Failure Exchange and 90-Day “Good as New� Full Credit Return Privileges

Van Nuys, Calif. – May 28,2008 – AVAD LLC, America’s leading distributor of custom home electronics, continues to demonstrate its understanding of the needs of custom dealers with its “We Know What You Do� Customer Service Guarantee, which features a 30-day exchange for all initial failures and a 90-day “Good as New� full-credit return privileges.

“The ‘We Know What You Do’ guarantee is an example of how AVAD continually looks for new ways to support our dealers,� said Bob Gartland, AVAD president. “We know how difficult it is when a product fails within the first 30 days, so we have decided to replace it with a new one. This takes the product liability away from the dealer so they can make their client happy with the least amount of hassle. The second piece of our guarantee supports our customers in a different way. If circumstances on a job change and an AVAD dealer finds himself with an un-opened product he no longer needs, we will take it back for full credit with no re-stocking fees. We understand the nature of the custom installation business and are fully committed to providing our dealers with the tools and policies they need to get the job done cost-effectively and efficiently.�

AVAD’s 30-Day Exchange for Initial Failures policy insures that any current model product that fails within the first 30 days after purchase from AVAD may be exchanged for the same model.

AVAD’s 90-Day “Good as New� return policy allows dealers to return any current, unopened product purchased from AVAD for full credit.

Dealers may call any local AVAD branch for details.

In Brief: Release Summary
• AVAD LLC, America’s leading distributor of custom home electronics, has announced its new “We Know What You Do� Customer Service Guarantee.
• The 30-Day Exchange for Initial Failures policy stipulates that any current model product that fails within the first 30 days after purchase from AVAD will be exchanged for the same model.
• The 90-Day “Good as New� return policy allows dealers to return any current, unopened product purchased from AVAD for full credit.


AVAD, LLC, a wholly-owned subsidiary of Ingram Micro, Inc., is the most complete home integration solutions provider in the United States. Its in-depth technology offering of the most trusted brands and progressive continuing education programs provide all the support necessary to design and implement complete home electronic systems solutions. AVAD stocks products for home theater, lighting controls, distributed audio/video, central vacuum, and more. AVAD also provides just-in-time delivery from each of its 37 US locations and new Toronto and Calgary facilities.

AVAD is dedicated to dealer education, training and skill advancement, as evidenced by AVAD University’s over 450 online and classroom continuing education classes held each year.

By partnering with CEDIA for key industry training courses such as Installer Level I and II Certification, Designer Boot Camps and Home Theater Workshops, AVAD is unparalleled in its commitment to the betterment of the industry and the dealer’s bottom line.

AVAD exemplifies this concept with the Dealer to Builder (D2B) program, which links highly-trained and qualified members of its 14,000+ dealer corps with homebuilders across the United States to outfit new homes with in-demand, cutting-edge electronic systems.

Product lines that AVAD distributes and supports include: Acme Brackets, APC, Aprilaire, Artison, Atlantic Technology, ATON, Belden, Bose, Carlon ChannelPlus, Chief, Coleman Cable, H-P Products/Dirt Devil Central Vacuum Systems, D-Link, Draper, Dymo/RhinoPRO, Encore!, Escient, Gefen, Goo Systems-Visual Reality, Inc., Harman Kardon, InFocus ScreenPlay, iPort, JVC Professional Products Company, Key Digital, Labor Saving Devices, Lutron, Marantz, Middle Atlantic Products, Inc., Midlite, MuxLab, NetStreams, Niles Audio, OmniMount, OnQ Technologies, OpenHouse, Optoma, Panamax, Panasonic Phones, Peerless, Philips, Polk Audio, PROconnect, ProFlex, RTI, Rockustics, Samsung, Sharp, SharpVision, Spaun USA, Terk, Toshiba, Universal Remote Control, Velodyne and more.

In July 2005, AVAD was acquired by Ingram Micro, Inc., making its parent company the leading distributor for solution providers and custom integrators serving the fast-growing consumer electronics and home automation markets in the United States.

For more information about AVAD, visit www.avad.com.

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