A virtual press conference from Sound & Video Contractor

eServices Introduces a Monitoring Solution Designed for Custom Integrators

eServices Black Box

The Black Box from eServices provides
integrators with the ability to monitor,
evaluate and trigger any LAN or Cresnet
system device from an easy-to-use
web interface.

eServices, Inc., a leading provider of custom automation software, has introduced the BlackBox, a network appliance that monitors IP-based and Crestron Cresnet® devices. The BlackBox provides integrators with the ability to monitor, evaluate and trigger any LAN or Cresnet system device from an easy-to-use web interface. The BlackBox also offers integrators a reliable source of potential recurring revenue streams with their clients, yet eliminates dependency on outside service providers.

The BlackBox, developed by the team at eServices and long-time programming firm, Digital Automation, remotely tracks the live status of any IP-based or Crestron Cresnet device. Once the appliance is installed, it automatically identifies all system devices and begins tracking the system. Should the system or a specific device go offline, the BlackBox automatically triggers a notification to the integrator’s email address notifying him of the issue. From an off-site location, users can access the BlackBox through a secure user interface to quickly determine the source of any potential or actual interruptions in the system, saving valuable time on service calls and system maintenance, and improving the customer support process.

“Having the ability to know that a system has failed before our clients do is an amazing tool,? said Robin Bogle, president of Advanced Home Theater and integrator of eServices’ BlackBox. “Customer service leads to customer satisfaction which is the best sales tool you can have. Not to mention knowing exactly what is broken before we send out a technician leads to immediate cost savings. The BlackBox monitor gives us a huge advantage not available till now.?

Given the uneasiness of the market and the often short life-span of outside remote monitoring services, eServices does not force integrators to commit to permanent service agreements; instead offering the functionality of the BlackBox for a one-time unlimited device licensing fee.

“In developing the BlackBox, we wanted to create a solution that offered custom integrators a reliable, easy-to-use remote monitoring service that worked across multiple platforms,? said Stephen Harrington, president of eServices. “By incorporating the BlackBox into home automation systems, including those featuring IP-enabled and Crestron Cresnet devices, integrators can now offer their clients the luxury of having a real-time, enhanced level of technical support and customer service.?

For more information on eServices and the BlackBox monitoring program, visit http://www.eservicesinc.net.

Talking Points
• eServices, Inc. has introduced the BlackBox, a network appliance that monitors IP-based and Crestron Cresnet® devices.
• The BlackBox provides integrators with the ability to monitor, evaluate and trigger any LAN or Crestnet system device from an easy-to-use web interface.
• Should the system or a specific device go offline, the BlackBox automatically triggers a notification to the integrator’s email address notifying him of the issue.
• Available for a one-time unlimited licensing fee, the Black Box eliminates dependency on outside service providers.

About eServices, Inc.
eServices is a software company specifically focused on creating solutions to support the custom automation market. Some products are designed for single residential use and some for full building installations. Whatever the job, eServices will enhance the experience of both the end user and the integrator. For more information about eServices, Inc., visit http://www.eservicesinc.net.

Company Contact:
Stephen Harrington, President
eServices, Inc.
Tel: 954-614.4361
Email: steve@eservicesinc.net
Web: http://www.eservicesinc.net

Media Contact:
Scott Moody, PR Account Supervisor
Marketing Matters
Tel: 954-925-1511
Email: scott@marketingmatters.net
Web: http://www.marketingmatters.net

ALTINEX DEBUTS SP1104SC INTERCONNECT PLATE
Advanced Systems Group Welcomes Dan McNamara to Lead Company Operations
Leading Co-Working Space Uses Vaddio GroupSTATION to Enhance the Client Experience and de
Platinum Tools® Launches Next Generation Ergo Crimp Tool
St. John Church Gains Intelligibility with New Sound System
Martin Audio MLA Continues Hyde Park Sound Evolution At BST
Masque Sound Custom Audio Solutions Take the Stage at New York City’s Famed Public Theater
Quantum IBC2014 Preview, Stand 7.B26, Sept. 12-16, Amsterdam
Calrec Consoles Drive Audio During World Cup Coverage
Johnny D’s Serves Up A Superior Sound Experience with HARMAN’s Soundcraft Si Expression 3

About

Stay up to date on the latest technology news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Wire.

Calendar

October 2009
M T W T F S S
« Sep   Nov »
 1234
567891011
12131415161718
19202122232425
262728293031  

Your Account

Subscribe

Subscribe to RSS Feed

Subscribe to MyYahoo News Feed

Subscribe to Bloglines

Google Syndication