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Tigerpaw Launches Journal Connect for Microsoft Outlook

Tigerpaw’s Journal Connect for MS Otlook

AV vendors and resellers can now have MS Outlook email automatically integrated in all customer data to provide better service

Emails in Outlook automatically logged in Tigerpaw journal notes
BELLEVUE, NE (March 15, 2010) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, announced today the release of Journal Connect for Outlook. Integrating Microsoft Outlook email into a client’s historical notes in Tigerpaw enables customers to store and view a rich history of Outlook email correspondence for clients and prospects.
Tigerpaw is an all-in-one business software system that seamlessly integrates contact management, sales/marketing automation, service management, purchasing, and inventory control. A complete CRM contact management system provides account management, scheduling, customer history and notes, and management of tasks with Outlook synchronization.
As emails come into Microsoft Outlook, Tigerpaw’s Journal Connect for Outlook searches for the email address in Tigerpaw and matches it to the appropriate account, automatically adding the email body and its contents to the journal notes in Tigerpaw. The same process occurs when you send emails out of Outlook, so that all email correspondence ends up in the journal notes making it easy to track client and prospect correspondence forever – regardless of what is done with the original emails.
“IT, telecom, and other technology product and service providers routinely have to check multiple sources for information in order to provide a high level of customer support,? said James Foxall, senior vice president of Tigerpaw Software. “This is yet another great outcome of our active Client Advisory Group. They continue to provide us with the feedback we need to make our customers more productive.?
Journal Connect for Outlook is available now at no charge to Tigerpaw customers on Tigerpaw’s Total Care Assurance.

About Tigerpaw
Tigerpaw is an established business building software solution designed for technology vendors, consultants, resellers and service providers. Tigerpaw ensures that sales calls are never ignored, customer requests don’t fall through the cracks, no service warranty commitments are missed, and a technician’s time always gets billed. With Tigerpaw, when a customer calls for a quote, requests service, repair, or your help desk, all of your employees will be accessing the same database, the same customer history and the same account information. For over 25 years, Tigerpaw has been helping more than 25,000 technology providers increase sales, provide better service, produce bids, order and track equipment, manage projects and bill faster.
www.tigerpawsoftware.com

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