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TIGERPAW AND QUEST SOFTWARE COMPLETE TECHNICAL INTEGRATION

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Innovators Team for Best-of-Breed MSP Solutions Set

BELLEVUE, Neb., (August 9, 2010) — Tigerpaw Software, Inc., a leading developer of IT business management software, announced today the successful completion of a technical integration with PacketTrap MSP, from Quest Software. PacketTrap MSP is the preferred supplier of remote monitoring and management software and business transformation services for managed service providers (MSPs) servicing small-and medium-sized businesses.

PacketTrap MSP from Quest provides affordable enterprise class application and network management software that improves performance across their customers’ and partners’ most complex networks. MSPs gets complete visibility and access to ensure that they are the first to know about bandwidth clogs, device failures, connectivity issues, and are able to perform routine network maintenance.

The now seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a robust application set for MSPs. Email alerts generated through PacketTrap are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator.

“The comprehensive business management, service automation, and tracking tools in Tigerpaw are complementary to PacketTrap’s real-time fault monitoring, performance, asset reporting, and remote remediation,? said Tigerpaw CEO Dave Foxall. “For MSPs and IT providers planning a move into the MSP space, this technical integration signals a best-of-breed solution that maximizes profitability and operational efficiency.?

“The technical integration allows the MSPs to react and respond quickly to their customer needs?, said Matt Bolton, VP Products, Quest Software. “This functionality provides comprehensive, remote IT management services for the MSPs.?
To learn more about this integration, visit http://www.tigerpawsoftware.com/products/service/Managed_Services.aspx , or contact us directly at info@tigerpawsoftware.com or at 800.704.9009.

Join us for a live demonstration of Tigerpaw and PacketTrap’s seamless integration on Wednesday, October 20th at 3pm EST. To register, visit: http://my.tigerpawsoftware.com/webinar/default.asp?ID=2400.

About Tigerpaw Software, Inc.
Tigerpaw is the leading developer of business building software for technology providers. The Tigerpaw software solution is the most comprehensive tool available to help IT, telephony, security, Audio/Video, and POS businesses increase growth. More than 25,000 smart technology providers have substantially grown their business with Tigerpaw. The award winning software solution enables these businesses to deliver a higher level of service by managing, automating and integrating service functions, accounting, CRM, service, inventory, sales, marketing, purchasing, and workflow with one easy to use system. More than a simple PSA vendor, Tigerpaw provides service automation, but take it to another level by providing more business building tools and closer integration with every aspect of your business. For more information, visit www.tigerpawsoftware.com.

About Quest Software, Inc.
Now more than ever, organizations need to work smart and improve efficiency. Quest Software creates and supports smart systems management products—helping our customers solve everyday IT challenges faster and easier. Our innovative solutions for application monitoring, database management, Windows management and virtualization management help customers achieve better results, faster. Visit www.quest.com for more information.

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