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TIGERPAW AND ALARMTRAQ INTEGRATE SOLUTIONS FOR AVAYA DEALERS

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Telecom Providers Get Real Time Monitoring Delivered to Field Reps

BELLEVUE, Neb., (August 18, 2010) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, announced today that they have teamed with Reilly Telecom, the people behind AlarmTraq, to integrate the professional business automation software tools of Tigerpaw with the remote management and monitoring capabilities of the AlarmTraq solution.

Reilly Telecom is a market leader in proactive remote alarm monitoring and management solutions for Avaya dealers in the SMB and large enterprise markets. The integration of these market leading solutions creates a robust application set for monitoring alerts in Avaya and seamlessly opening and managing tickets in Tigerpaw. Email alerts generated through AlarmTraq are monitored, interpreted, and routed to appropriate technicians – and ultimately converted into service orders in Tigerpaw.

“The comprehensive business management, service automation, and tracking tools in Tigerpaw are ideally complementary to AlarmTraq real-time Avaya alarm monitoring, performance, diagnostic testing, and remote remediation,? said Tigerpaw CEO Dave Foxall. “For Avaya dealers and telecom providers, this signals a best-of-breed solution that maximizes profitability and operational efficiency across the board.?

About Tigerpaw
Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 25,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects, and bill faster.
For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com
Join a live webinar demonstration on the Tigerpaw/AlarmTraq integration, Friday, September 10th at 3:00p.m. EST. Visit: http://my.tigerpawsoftware.com/webinar/default.asp?ID=2409 to register.
About AlarmTraq
AlarmTraq is the leader in Proactive Remote Alarm Monitoring and Management for AVAYA™ Communications Systems. We go beyond alarm monitoring, we take corrective action. AlarmTraq will not only notify you of alarms it will attempt to remotely diagnose and resolve the problem, even before it becomes service affecting.
For more information, contact Reilly Telecom at 800.394.2173; by email at info@alarmtraq.com; or visit www.alarmtraq.com

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