We have launched our new site! The Wire backend has moved to www.svconline.com. Your can log on now with your e xisting credentials. For your reference, posting instructions have been sent to your email. Note: postings made to the old backend will be redirected through Thursday Feb 19th. Please make the switch to www.svconline.com as soon as possible.


If you have questions please email thewire@svconline.com.


Looking forward to seeing you on the new site!

A virtual press conference from Sound & Video Contractor

LABTECH BUILDS ADVANCED INTEGRATION WITH TIGERPAW

See Tigerpaw capabilities at their User Conference October 6-8 in Dallas

Tigerpaw provides comprehensive remote IT management services for LabTech RMM

BELLEVUE, Neb., (September 9, 2010) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced its advanced managed services integration with LabTech, a powerful Remote Monitoring Management (RMM) solution developed by system administrators for system administrators.

The merger of these two technologies has resulted in the seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the RMM capabilities of LabTech, creating a robust application set for managed service providers (MSPs). The LabTech and Tigerpaw integration includes the synchronization of data flowing bi-directionally between LabTech’s software and Tigerpaw.

Using Tigerpaw software, solution providers can convert LabTech alerts into Tigerpaw service orders, poll assets, bill for open tickets, and close notifications with a few simple clicks. The result is a closed-loop system that shares monitoring, alerts, metrics, ticketing, asset polling, invoicing and reporting data- all from one integrated system.

Tigerpaw users can take advantage of the Tigerpaw MSP Agreement Billing feature which defines the billing conditions and manages MSP agreements. Unlike other billing systems, MSP Agreement Billing supports non-managed items such as unmonitored monthly backup, to produce complete invoices for agreements including up-to-the-minute asset information from LabTech.

LabTech provides an arsenal of IT management tools in one interface such as remote desktop, monitoring, trouble ticket tracking, user information, and support and software management. LabTech’s affordable, powerful, agent-based solution quickly transforms solution providers into managed service providers. Partners can purchase the number of agents they need to start, and add as they grow without minimum commitments.

“At LabTech, we understand the needs of our partners because we came from the space. Because the networks we support are dynamic, our partners want to automatically update their server, workstation and device counts into their PSA so their contract billing does not fall out of date with the actual systems and devices supported,? said LabTech CEO Matt Nachtrab. “Tigerpaw users already benefit from unified service, CRM, purchasing, workflow, and accounting functions and this integration allows them to leverage additional features for supporting customers, delivering proactive, efficient IT services and more easily bill their clients with accurate device counts.?

“The comprehensive business management, service automation, and tracking tools in Tigerpaw ideally complement LabTech’s real-time fault monitoring, performance, asset reporting, and remote remediation,? said Tigerpaw president James Foxall. “For MSPs and IT providers planning a move into the MSP space, this partnership offers a complete solution that maximizes profitability and operational efficiency across the board.?

To learn more about this integration, visit http://www.tigerpawsoftware.com/products/service/Managed_Services.aspx , or contact us directly at info@tigerpawsoftware.com or at 800.704.9009.

About Tigerpaw Software, Inc.

Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids quicker, order and track equipment, manage projects, and bill faster.
For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com
About LABTECH
LabTech is the only Managed Service tool for remote monitoring, management, and automation developed by a managed service provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com.

Digg Syndication Del.icio.us Syndication Google Syndication MyYahoo Syndication Reddit Syndication

Related Topics: News

AV Concepts Pushes Envelope with Dante Media Networking for Live Event Production
Masque Sound Helps Audiences Explore The Mystery of Love & Sex
Metric Halo Supports SCA Spring Fling
Sergio Mendes and will.i.am have a (Governors) Ball with DPA Microphones
StrandVision Offers Personal Finance Tips in Latest Set of Employee Digital Signage Communications Animated Templates
Ashly Saves the Day at Rocky Mountain Classical Academy
StoreStreams to Offer Turnkey In-Store Radio to Businesses
Audinate Announces “Audio over IP in Broadcast with Dante” Event in London
Renkus-Heinz Helps Conquer Audio Challenges in Canadian Museum for Human Rights
Additional Danley Speakers Handle Seating Expansion at Life Pentecostal Church

About

Stay up to date on the latest technology news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Wire.

Calendar

September 2010
M T W T F S S
« Aug   Oct »
 12345
6789101112
13141516171819
20212223242526
27282930  

Your Account

Subscribe

Subscribe to RSS Feed

Subscribe to MyYahoo News Feed

Subscribe to Bloglines

Google Syndication