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Tigerpaw provides comprehensive remote IT management services for LabTech RMM

BELLEVUE, Neb., (September 9, 2010) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced its advanced managed services integration with LabTech, a powerful Remote Monitoring Management (RMM) solution developed by system administrators for system administrators.

The merger of these two technologies has resulted in the seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the RMM capabilities of LabTech, creating a robust application set for managed service providers (MSPs). The LabTech and Tigerpaw integration includes the synchronization of data flowing bi-directionally between LabTech’s software and Tigerpaw.

Using Tigerpaw software, solution providers can convert LabTech alerts into Tigerpaw service orders, poll assets, bill for open tickets, and close notifications with a few simple clicks. The result is a closed-loop system that shares monitoring, alerts, metrics, ticketing, asset polling, invoicing and reporting data- all from one integrated system.

Tigerpaw users can take advantage of the Tigerpaw MSP Agreement Billing feature which defines the billing conditions and manages MSP agreements. Unlike other billing systems, MSP Agreement Billing supports non-managed items such as unmonitored monthly backup, to produce complete invoices for agreements including up-to-the-minute asset information from LabTech.

LabTech provides an arsenal of IT management tools in one interface such as remote desktop, monitoring, trouble ticket tracking, user information, and support and software management. LabTech’s affordable, powerful, agent-based solution quickly transforms solution providers into managed service providers. Partners can purchase the number of agents they need to start, and add as they grow without minimum commitments.

“At LabTech, we understand the needs of our partners because we came from the space. Because the networks we support are dynamic, our partners want to automatically update their server, workstation and device counts into their PSA so their contract billing does not fall out of date with the actual systems and devices supported,? said LabTech CEO Matt Nachtrab. “Tigerpaw users already benefit from unified service, CRM, purchasing, workflow, and accounting functions and this integration allows them to leverage additional features for supporting customers, delivering proactive, efficient IT services and more easily bill their clients with accurate device counts.?

“The comprehensive business management, service automation, and tracking tools in Tigerpaw ideally complement LabTech’s real-time fault monitoring, performance, asset reporting, and remote remediation,? said Tigerpaw president James Foxall. “For MSPs and IT providers planning a move into the MSP space, this partnership offers a complete solution that maximizes profitability and operational efficiency across the board.?

To learn more about this integration, visit http://www.tigerpawsoftware.com/products/service/Managed_Services.aspx , or contact us directly at info@tigerpawsoftware.com or at 800.704.9009.

About Tigerpaw Software, Inc.

Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all of your employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids quicker, order and track equipment, manage projects, and bill faster.
For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com
LabTech is the only Managed Service tool for remote monitoring, management, and automation developed by a managed service provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com.

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Stay up to date on the latest technology news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Wire.


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