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TIGERPAW LAUNCHES FAST TRACK PROGRAM

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BELLEVUE, Neb., (January 4, 2011) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced the launch of Tigerpaw Fast Track. Fast-Track implementation packages speed the configuration and deployment of Tigerpaw, are based on industry best-practices, and are tailored to an organization’s unique needs. The Tigerpaw Fast Track program is designed to help companies quickly implement Tigerpaw into their business.

A Fast Track implementation is a cooperative, hands-on project jointly managed by the Tigerpaw Professional Services team and the client’s team. The Tigerpaw Fast Track team meets with each client to determine an implementation strategy based on key elements that are evident in all Tigerpaw implementations, large or small. The Taylor Business Group will be providing additional resources to the Fast Track program and has played a key role in building best practices and business education that accompanies this program. Unlike other implementation programs, the Tigerpaw Fast Track program combines a detailed educational track, industry best practices, and pre-determined timelines that guarantee your company has the right mix of education and instructor guidance to get up and running according to the client’s resources.

“The Fast Track program is designed to help you set-up accounts, migrate your data, implement your service, contracts and payments, and set-up all accounting data,? said James Foxall, president of Tigerpaw Software. “The entire Fast Track program is designed around your schedule, so the pace of implementation is set by your commitment and resources so that you achieve your goals as quickly as possible.?

The Tigerpaw Fast Track is composed of 6-steps that incorporate client analysis, project plans, guided product training and implementation.

STEP: 1 Needs Analysis – A thorough needs analysis is administered to determine what resources, timelines, and outcomes you expect to achieve.

Step 2 & 3: Preliminary Implementation Plan & Kick-Off – After assessing your needs and survey results, a Fast Track consultant will conduct an online meeting with you to review the Project Charter which outlines goals, scope, deliverables, assumptions, milestones and point of contacts within the organization. At this stage, the Tigerpaw consultant and company team will commit to the Project Charter and deliverables.

Step 4: Product Installation & Fast Track Deployment – The Tigerpaw Fast Track curriculum features specific topics that include the following training support:

• Tigerpaw on-demand video training and business education (best practices) that supports the information found in each session.

• Follow-up online competency test to review what you learned and to ensure the participating team members are prepared to get the most out of the meeting with the Tigerpaw consultant.

• 1-hour review and verification session with the Tigerpaw consultant to review the data and verify that it migrates into the correct fields, review best practices associated to that session’s information, and prepare to import the data into Tigerpaw.

• Supplemental worksheets and explanations are provided to help you fully understand how the data will migrate to Tigerpaw and how you will use that data to better manage your business.

• Import data and start using Tigerpaw as it pertains to each Fast Track session.

Step 5: Cut-over & Go-live! – You will have one additional hour with the Fast Track consultant to review any remaining questions about implementation.

Step 6: Client Satisfaction Survey – All client participants in the Fast Track program will complete a Client Satisfaction Survey about their experience and quality of instruction.

The Fast Track program consists of 13 consultant hours for a projected fee of $3,495. To learn more about Tigerpaw’s Fast Track program, visit www.tigerpawsoftware.com/fasttrack.

About Tigerpaw
Tigerpaw is the leading provider of business building software designed for technology providers. The award-winning Tigerpaw solution is the most comprehensive suite of tools available to help IT, telephony, security, audio/video, and point of sale businesses create growth. Tigerpaw enables businesses to deliver a higher level of service while achieving greater profitability by managing, automating and integrating service, CRM, inventory, sales, marketing, purchasing, workflow, and accounting. Tigerpaw ensures that sales calls are never forgotten, customer requests don’t fall through the cracks, SLAs are met, and technician time is always billed. With Tigerpaw, all employees share customer information from a single database, through one powerful application. For over 25 years, Tigerpaw has helped more than 28,000 technology providers increase sales, provide better service, produce bids faster, order and track equipment, manage projects, and bill faster. For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com

About The Taylor Business Group
The Taylor Business Group is the leading provider of consulting services to IT Solution Providers. In business since 2001, TBG offers direct one-on-one consulting, workshops and peer groups for owners and service managers through its renown Business Improvement Group program for IT Solution Providers throughout North America, UK and Australia. TBG has worked with thousands of IT Solution Providers delivering increased profitability and efficiencies through the implementation of TBG’s industry best practices. For more information about the Taylor Business Group, call (816) 737-3681 or visit www.taylorbusinessgroup.com.

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