A virtual press conference from Sound & Video Contractor

Niles Provides Customers with Streamlined Technical Support with Launch of Live Chat Feature

Niles Audio, The First Name In Custom Installation®, has launched a new online “live chat” tech support feature on its website, www.nilesaudio.com, to provide custom installers and end users with an even greater level of customer service. The new live chat enables visitors to the site to quickly connect with the Niles technical support team and get product and software support, installation assistance and more through an easy-to-use interface.

“Niles has built an unmatched reputation for extensive technical support and exemplary customer service,” said Mike Detmer, president of Niles Audio. “Our new live chat will provide custom installers and their customers with an instant connection with our technical support staff, helping them quickly solve any issues they may have in the field or at home.”

The new technical support feature requires no software downloads or account setup and is managed by the same Niles technical support staff that answers the customer service hotline and email queries. The Niles online chat feature can be found at the Niles Technical Support page, http://www.nilesaudio.com/techsupport.

About Niles Audio
California-based Niles Audio is a 32-year-old company recognized as The First Name in Custom Installation®. The company is a leading designer, manufacturer and marketer of audio/video custom installation products and accessories and is guided by its vision to be the world’s leading provider of products and services that enable professional custom installers to design and install systems that delight their customers. To that end, Niles pursues a mission to provide solutions for end users which enable simple and easy access to home entertainment and that integrate seamlessly with other low voltage subsystems like lighting, internet, security and HVAC in residential and light commercial environments. Niles conducts its business with a promise to treat its customers, employees, suppliers and stakeholders with fairness and respect and to foster teamwork, innovation and a commitment to be the best in everything it does. Additional information may be obtained by visiting www.nilesaudio.com.

About The AVC Group, LLC
Headquartered in Carlsbad, California, The AVC Group, LLC is a portfolio of pre-eminent manufacturers and marketers of state-of-the-art consumer and commercial audio, video, and control system solutions.  The AVC Group is comprised of the following industry leading brands: NILES® Audio (www.nilesaudio.com), ELAN® Home Systems (www.elanhomesystems.com), Xantech® (www.xantech.com), ATON® (www.atonhome.com), and Sunfire® (www.sunfire.com).  The AVC Group, LLC is a subsidiary of Nortek, Inc.’s (www.nortek-inc.com) Home Technology Group.

Company Contact:
Niles Audio
Mike “Sparky” Detmer, President
Ph: 800-289-4434, ext. 197
Email: mdetmer@nilesaudio.com
Web: http://www.nilesaudio.com

Press Contact:
Marketing Matters
Scott Moody, Director of Public Relations
Ph: 954-925-1511
Email: scott@marketingmatters.net
Web: http://www.marketingmatters.net

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